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FREQUENTLY ASKED QUESTIONS

  • HELP, MY ORDER WAS CANCELLED BECAUSE OF HIGH FRAUD.
    Unfortunately your order was marked as High Fraud and was cancelled. High Fraud orders will be cancelled automatically, and cannot be reversed
  • What is your refund policy ?
    Discounted items are final sale and cannot be returned or exchanged. We currently only accept returns for any customer that was not provided with the correct size or item they purchased.
  • How can I track my order?
    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our Order Tracking page.
  • What is your shipping policy?
    We ship to most countries worldwide. Orders are shipped via UPS. UPS only accepts shipments to a valid street address, No P.O Boxes. Items shipped outside of the United States may be subject to import duties and taxes. Which are not included in your cost for your order, nor will they be covered by Constructed In The Trenches.
  • How can I stay updated on new releases and promotions?
    To stay in the loop, sign up for our VIP Club. We regularly share information through SMS about new arrivals, exclusive promotions, and upcoming events. You can also follow us on social media for real-time updates.
  • How can I contact customer support?
    If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us through the "Contact Us" page on our website or by emailing ConstructedInTheTrenches@gmail.com.
  • Can I modify or cancel my order after it has been placed?
    We aim to process orders quickly, but if you need to make changes, please contact our customer support team immediately. Once an order is shipped, modifications may not be possible.
  • What payment methods do you accept?
    We accept major credit cards, debit cards, and PayPal. All transactions are processed securely to ensure the safety of your personal information.
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